We Care | Samsonite

Welcome to the Samsonite wecare programme

Your complimentary services

No-questions-asked, worry-free repair service

Register your suitcase

where you will be invited to upload your proof of purchase. This way, you won't need to worry anymore about paperwork afterwards. Registration is not mandatory to enjoy the benefits of the Samsonite wecare programme, but will simplify the process.

Contact us via one of the below options

By bringing your suitcase to a reseller who will be happy to
By bringing your suitcase to a reseller who will be happy to help with your request
Who will be happy to help with your request

Repair or replace

Your inquiry will be handled with priority. Within the shortest possible time, our service team will reach out to you to inform you of the next steps to get your suitcase up and rolling.

For minor and easy-to-fix damage, a repair kit will be sent to you. Samsonite products are designed with ease of repairability in mind, so you’ll be able to fix them without any hassle. Videos are available to guide you through the process.
For minor and easy-to-fix damage, a repair kit will be sent to you. Samsonite products are designed with ease of repairability in mind, so you’ll be able to fix them without any hassle. Videos are available to guide you through the process.
For minor and easy-to-fix damage, a repair kit will be sent to you. Samsonite products are designed with ease of repairability in mind, so you’ll be able to fix them without any hassle. Videos are available to guide you through the process.

*C-Lite suitcases purchased as of February 2026 are covered by our Samsonite wecare programme.
**Electric and electronic components and connections, cables, adaptors and batteries benefit only from the legal or statutory warranty which may vary from state to state or country to country.
***In case of damage by a third party (particularly airline damages) we recommend to report the damage and file a claim with the carrier immediately in order to be compensated by their insurance.